Support
Help & FAQ
Answers about savings, budgets, spending, imports, and keeping your data private — no sign-in required.
What chat help can see
Chat help is optional on the free plan. On paid plans it's included — we only share what's needed for the question you're asking, never your whole financial life.
- Questions about investments: which stocks you hold and how they're doing — not your total savings, bank balance, or Bitcoin in chat
- Questions about spending: your budget vs what you actually spent, for that screen only
- Your information stays stored in Germany; built-in tips still work when chat help is off or you've reached your limit
No matches
Try currency, ticker, import, live prices, or export.
More help & contact
- Product overviewHow Captain brings family wealth, budget, and imports together.
- Compare plansFree, Pro, and Family — what each tier includes.
- Import broker exportsVolksbank, Comdirect, Trade Republic — Quick Import without duplicating rows.
- Import bank data to ActualsVolksbank, N26, Revolut, CAMT — from Actuals toolbar or Budget AI.
- Privacy & encryptionEncrypted vault, who can see your numbers, Germany hosting, and export rights.
- Bitcoin with CaptainTrack BTC balances without holding keys — accounts, Logbook, Fleet.
- Bitcoin wallets (cold vs hot)SeedSigner for family wealth; BULL mobile for small Lightning/Liquid spends.
- What is BIP-110?Optional soft-fork context and reading — separate from the easter-egg how-to.
- Feedback & questionsEarly access — send a short note and we'll reply by email.