Skip to content
← Home

Support

Help & FAQ

Answers about savings, budgets, spending, imports, and keeping your data private — no sign-in required.

Encrypted · only with your sign-in · Germany-hosted

What chat help can see

Chat help is optional on the free plan. On paid plans it's included — we only share what's needed for the question you're asking, never your whole financial life.

  • Questions about investments: which stocks you hold and how they're doing — not your total savings, bank balance, or Bitcoin in chat
  • Questions about spending: your budget vs what you actually spent, for that screen only
  • Your information stays stored in Germany; built-in tips still work when chat help is off or you've reached your limit

55 answers · 11 topics

Getting started

First voyage — connect household spending with investments on Bridge.

Data & import

Workbook structure, refresh, and parity.

Bridge, Fleet & Logbook

Family command center — Bridge briefing, Fleet views, Logbook ledger.

Live market data

Ticker formats, feed setup, providers, and fleet price refresh.

AI assistant

Enable Grok, ask about your fleet, and know the limits.

Radar

Momentum scan, watchlist, and War Room.

Currencies & FX

Portfolio base, account native, and instrument quotes.

Accounts, reports & household

Registry, closed trades, dividends, and household budget.

  • Two calm paths — same supercharger, your choice:

    • Actuals toolbar → Import bank data opens a focused sheet on the page you're already on. Drop Volksbank, N26, Revolut, Commerzbank, Sparkasse, Wise, or a generic export — or CAMT.052/053 (ZIP/XML) for richer counterparty data.

    • Budget AI (/budget/intelligence) — full analyst view with charts, a deeper Grok pass, and PDF export.

    Both let you review categories line by line, apply autopilot rules (Merken), skip internal transfers, and save to Actuals. Optionally name the import run (or leave blank for date & time) and link a Captain account. Choose **Add** (default) to insert new lines and skip exact duplicates by content hash, or **Replace** to treat this file as the source of truth for those months (prior bank-import lines are refreshed; manual logs without a bank import tag stay).

    Then use Budget → Build plan to turn logged months into your year forecast. Imported rows show a small upload icon and the Import label in the transaction inbox.

Bitcoin & sovereign hosting

Optional paths — Bitcoin with Captain, cold vs hot wallets, a private Start9 server, and optional BIP-110 context.

Extras & Easter eggs

Hidden features for curious captains.

Security, theme & privacy

Sign-in, appearance, and your data.

More help & contact