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Help & FAQ

Answers about savings, budgets, spending, imports, and keeping your data private — no sign-in required.

Encrypted · only with your sign-in · Germany-hosted

What chat help can see

Chat help is optional on the free plan. On paid plans it's included — we only share what's needed for the question you're asking, never your whole financial life.

  • Questions about investments: which stocks you hold and how they're doing — not your total savings, bank balance, or Bitcoin in chat
  • Questions about spending: your budget vs what you actually spent, for that screen only
  • Your information stays stored in Germany; built-in tips still work when chat help is off or you've reached your limit

55 answers · 11 topics

Getting started

First voyage — connect household spending with investments on Bridge.

Data & import

Workbook structure, refresh, and parity.

Bridge, Fleet & Logbook

Family command center — Bridge briefing, Fleet views, Logbook ledger.

Live market data

Ticker formats, feed setup, providers, and fleet price refresh.

AI assistant

Enable Grok, ask about your fleet, and know the limits.

Radar

Momentum scan, watchlist, and War Room.

Currencies & FX

Portfolio base, account native, and instrument quotes.

Accounts, reports & household

Registry, closed trades, dividends, and household budget.

Bitcoin & sovereign hosting

Optional paths — Bitcoin with Captain, cold vs hot wallets, a private Start9 server, and optional BIP-110 context.

  • Captain tracks BTC balances and live EUR marks in Fleet — it never holds your keys. For actual custody, many captains split cold family treasury from a small hot spending balance and use Captain only as the family dashboard.

    **Cold storage (family wealth)** — **SeedSigner** for significant holdings: a simple, air-gapped hardware signer you build yourself. It stays offline; you scan QR codes to sign. Ideal when the amount is real family wealth — minimal attack surface and full control of your seed.

    **Sparrow** — a calm desktop wallet for viewing UTXOs, coin control, and multisig. Pair it with your own Bitcoin node (e.g. on Start9) or trusted Electrum servers; connect SeedSigner (or other hardware) when you spend from cold storage.

    **Hot wallet (small spends)** — **BULL** (by Bull Bitcoin) is a self-custodial mobile wallet for everyday amounts on your phone: Lightning and Liquid for quick, low-cost payments. Keep only what you are comfortable losing on a hot device; park the rest cold with SeedSigner + Sparrow.

    Typical flow: hold long-term BTC in Sparrow + SeedSigner, keep a small spending balance in BULL for Lightning/Liquid, log opening balances or buys in Logbook with symbol BTC on wallet accounts (separate cold vs hot if you track both), track under Fleet → BTC (cash accounts are for fiat treasury), and let CoinGecko feed Bridge totals.

Extras & Easter eggs

Hidden features for curious captains.

Security, theme & privacy

Sign-in, appearance, and your data.

More help & contact