Support
Help & FAQ
Answers about savings, budgets, spending, imports, and keeping your data private — no sign-in required.
What chat help can see
Chat help is optional on the free plan. On paid plans it's included — we only share what's needed for the question you're asking, never your whole financial life.
- Questions about investments: which stocks you hold and how they're doing — not your total savings, bank balance, or Bitcoin in chat
- Questions about spending: your budget vs what you actually spent, for that screen only
- Your information stays stored in Germany; built-in tips still work when chat help is off or you've reached your limit
Getting started
First voyage — connect household spending with investments on Bridge.
Data & import
Workbook structure, refresh, and parity.
Bridge, Fleet & Logbook
Family command center — Bridge briefing, Fleet views, Logbook ledger.
Live market data
Ticker formats, feed setup, providers, and fleet price refresh.
AI assistant
Enable Grok, ask about your fleet, and know the limits.
Radar
Momentum scan, watchlist, and War Room.
Currencies & FX
Portfolio base, account native, and instrument quotes.
Accounts, reports & household
Registry, closed trades, dividends, and household budget.
Bitcoin & sovereign hosting
Optional paths — Bitcoin with Captain, cold vs hot wallets, a private Start9 server, and optional BIP-110 context.
Captain tracks BTC balances and live EUR marks in Fleet — it never holds your keys. For actual custody, many captains split cold family treasury from a small hot spending balance and use Captain only as the family dashboard.
**Cold storage (family wealth)** — **SeedSigner** for significant holdings: a simple, air-gapped hardware signer you build yourself. It stays offline; you scan QR codes to sign. Ideal when the amount is real family wealth — minimal attack surface and full control of your seed.
**Sparrow** — a calm desktop wallet for viewing UTXOs, coin control, and multisig. Pair it with your own Bitcoin node (e.g. on Start9) or trusted Electrum servers; connect SeedSigner (or other hardware) when you spend from cold storage.
**Hot wallet (small spends)** — **BULL** (by Bull Bitcoin) is a self-custodial mobile wallet for everyday amounts on your phone: Lightning and Liquid for quick, low-cost payments. Keep only what you are comfortable losing on a hot device; park the rest cold with SeedSigner + Sparrow.
Typical flow: hold long-term BTC in Sparrow + SeedSigner, keep a small spending balance in BULL for Lightning/Liquid, log opening balances or buys in Logbook with symbol BTC on wallet accounts (separate cold vs hot if you track both), track under Fleet → BTC (cash accounts are for fiat treasury), and let CoinGecko feed Bridge totals.
Extras & Easter eggs
Hidden features for curious captains.
Security, theme & privacy
Sign-in, appearance, and your data.
More help & contact
- Product overviewHow Captain brings family wealth, budget, and imports together.
- Compare plansFree, Pro, and Family — what each tier includes.
- Import broker exportsVolksbank, Comdirect, Trade Republic — Quick Import without duplicating rows.
- Import bank data to ActualsVolksbank, N26, Revolut, CAMT — from Actuals toolbar or Budget AI.
- Privacy & encryptionEncrypted vault, who can see your numbers, Germany hosting, and export rights.
- Bitcoin with CaptainTrack BTC balances without holding keys — accounts, Logbook, Fleet.
- Bitcoin wallets (cold vs hot)SeedSigner for family wealth; BULL mobile for small Lightning/Liquid spends.
- What is BIP-110?Optional soft-fork context and reading — separate from the easter-egg how-to.
- Feedback & questionsEarly access — send a short note and we'll reply by email.