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Help & FAQ

Answers about savings, budgets, spending, imports, and keeping your data private — no sign-in required.

Encrypted · only with your sign-in · Germany-hosted

What chat help can see

Chat help is optional on the free plan. On paid plans it's included — we only share what's needed for the question you're asking, never your whole financial life.

  • Questions about investments: which stocks you hold and how they're doing — not your total savings, bank balance, or Bitcoin in chat
  • Questions about spending: your budget vs what you actually spent, for that screen only
  • Your information stays stored in Germany; built-in tips still work when chat help is off or you've reached your limit

55 answers · 11 topics

Getting started

First voyage — connect household spending with investments on Bridge.

Data & import

Workbook structure, refresh, and parity.

Bridge, Fleet & Logbook

Family command center — Bridge briefing, Fleet views, Logbook ledger.

Live market data

Ticker formats, feed setup, providers, and fleet price refresh.

  • Use logbook ticker BTC on a BTC wallet or portfolio account. Open Live feed setup from Logbook or Fleet — Captain detects BTC and shows a read-only live price (EUR, refreshed about every minute). No market ticker field to fill in.

    Steps: Feed (pre-filled) → Test live quote (green price) → Save. If save fails, try again or contact support.

    Bitcoin prices use Captain’s managed market data on the cloud app. Refresh Fleet or wait a minute for BTC to appear in Bridge and Fleet totals.

    Captain only marks balances you log — keys stay in your wallet (see Bitcoin with Captain).

AI assistant

Enable Grok, ask about your fleet, and know the limits.

Radar

Momentum scan, watchlist, and War Room.

Currencies & FX

Portfolio base, account native, and instrument quotes.

Accounts, reports & household

Registry, closed trades, dividends, and household budget.

Bitcoin & sovereign hosting

Optional paths — Bitcoin with Captain, cold vs hot wallets, a private Start9 server, and optional BIP-110 context.

Extras & Easter eggs

Hidden features for curious captains.

Security, theme & privacy

Sign-in, appearance, and your data.

More help & contact