Support
Help & FAQ
Answers about savings, budgets, spending, imports, and keeping your data private — no sign-in required.
What chat help can see
Chat help is optional on the free plan. On paid plans it's included — we only share what's needed for the question you're asking, never your whole financial life.
- Questions about investments: which stocks you hold and how they're doing — not your total savings, bank balance, or Bitcoin in chat
- Questions about spending: your budget vs what you actually spent, for that screen only
- Your information stays stored in Germany; built-in tips still work when chat help is off or you've reached your limit
Getting started
First voyage — connect household spending with investments on Bridge.
Data & import
Workbook structure, refresh, and parity.
Bridge, Fleet & Logbook
Family command center — Bridge briefing, Fleet views, Logbook ledger.
Live market data
Ticker formats, feed setup, providers, and fleet price refresh.
Use logbook ticker BTC on a BTC wallet or portfolio account. Open Live feed setup from Logbook or Fleet — Captain detects BTC and shows a read-only live price (EUR, refreshed about every minute). No market ticker field to fill in.
Steps: Feed (pre-filled) → Test live quote (green price) → Save. If save fails, try again or contact support.
Bitcoin prices use Captain’s managed market data on the cloud app. Refresh Fleet or wait a minute for BTC to appear in Bridge and Fleet totals.
Captain only marks balances you log — keys stay in your wallet (see Bitcoin with Captain).
AI assistant
Enable Grok, ask about your fleet, and know the limits.
Radar
Momentum scan, watchlist, and War Room.
Currencies & FX
Portfolio base, account native, and instrument quotes.
Accounts, reports & household
Registry, closed trades, dividends, and household budget.
Bitcoin & sovereign hosting
Optional paths — Bitcoin with Captain, cold vs hot wallets, a private Start9 server, and optional BIP-110 context.
Extras & Easter eggs
Hidden features for curious captains.
Security, theme & privacy
Sign-in, appearance, and your data.
More help & contact
- Product overviewHow Captain brings family wealth, budget, and imports together.
- Compare plansFree, Pro, and Family — what each tier includes.
- Import broker exportsVolksbank, Comdirect, Trade Republic — Quick Import without duplicating rows.
- Import bank data to ActualsVolksbank, N26, Revolut, CAMT — from Actuals toolbar or Budget AI.
- Privacy & encryptionEncrypted vault, who can see your numbers, Germany hosting, and export rights.
- Bitcoin with CaptainTrack BTC balances without holding keys — accounts, Logbook, Fleet.
- Bitcoin wallets (cold vs hot)SeedSigner for family wealth; BULL mobile for small Lightning/Liquid spends.
- What is BIP-110?Optional soft-fork context and reading — separate from the easter-egg how-to.
- Feedback & questionsEarly access — send a short note and we'll reply by email.